Survey based on Net Promoter Score (NPS) methodology finds that end-users are most favorable toward Pexip; validates Pexip’s commitment to customer experience and strong position in the collaboration industry.
OSLO, Norway – February 5, 2019 – Pexip, a leading provider of flexible video-based collaboration offerings, today announced it ranks first in a new Wainhouse Research survey measuring end-user perceptions of enterprise video offerings. The results of the survey validate Pexip’s commitment to customer experience and strong position in the collaboration industry.
“This survey was based on Net Promoter Score (NPS) methodology, which measures how likely users are to recommend a company’s product or service to others,” said Steve Vonder Haar, senior analyst with Wainhouse Research. “Only those who have access to a specific application were asked to grade it, allowing for apples-to-apples comparison between solutions independent of vendor size or market share. Out of the 17 different video conferencing solutions evaluated in the survey, the Pexip solution garnered the most favorable brand ratings from respondents.”
“We have always prided ourselves on our disruptive product, talented team and unwavering dedication to our customers, which is all reflected in this survey data,” said Odd Sverre Østlie, CEO, Pexip. “As both technology and customer demand evolves, the modern workforce expects a truly seamless communications experience. We look forward to continuing to serve our customers in providing easy collaboration for a better, simpler work environment.”
In addition to highest overall brand perception score, Pexip also received the top rank in brand perception in several sub-segments of the survey respondent group including:
• Respondents who work for companies with 500 or more employees
• Respondents who participate in weekly video meetings
• Respondents with enterprise communications technology purchase decision authority
• Respondents in non-IT roles
• Respondents less than 40 years of age
The two leading innovators in the enterprise collaboration market, Pexip and Videxio, recently announced their successful merger. The joint company retained the Pexip name and enables video-based communication and collaboration delivered how the customer chooses, whether on-premises, self-hosted, or in the cloud. Pexip has more than 300 partners globally with users in 195 countries.
The “Brand Perception Ratings Overview – Video Meeting Solutions” survey was conducted by Wainhouse Research in a survey of more than 2,000 end-users in Q4 2018. To read the full report from Wainhouse Research, please visit here.
About Pexip
Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Reston, US and Sydney, Australia, as well as sales offices across the globe.
About Wainhouse Research
Wainhouse Research is an independent market research firm that focuses on critical issues in the unified communications and collaboration (UC&C) market. The company conducts multi-client as well as custom research studies for industry vendors and consults with end users on key implementation issues. The firm also publishes a news blog, white papers and market statistics, and delivers public and private seminars as well as presentations at industry meetings.
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