Customer Success Manager – Herndon, VA

What’s happening? 

Videxio and Pexip have merged, creating an exciting technology leader that is poised for accelerated growth. Customer success and technical support underpin this growth. We are looking for a passionate, high performance Customer Success Manager to drive customer usage and adoption of Pexip technologies and services.

The Customer Success Manager will proactively onboard, train, and manage our customer deployments. They will serve as the customer advocate, focused on driving = customer satisfaction, preventing churn, and promoting additional products and services. The role will be responsible for the team’s individual contributions as well as driving to results for their team KPI’s.

The Manager will report directly to the Director of Customer Success and will report up daily/weekly/monthly results as necessary. This individual will also help scope and develop process changes, targeted marketing campaigns, and documentation focused on customer education, usage, and adoption.

 

What’s the opportunity? 

If you enjoy helping customers achieve moreIf you enjoy the intricacies of various communication protocols, problem solving, and can communicate your processes to others so they get as much of a kick out of it as you, then this is the job for you!

Pexip is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic engineers to maintain this quality. We believe in enabling people rather than managing them. Working closely with Sales, Sales Engineering, and Marketing teams, the Customer Success team is at the forefront to ensure customers enjoy their journey.

The Customer Success Manager role is based out of Pexip’s Herndon Office and will work standard US-based hours.

Role and Responsibilities 

Some of the responsibilities for the position include:

  • Focus on customer satisfaction, service, and retention.
  • Serve as the customer’s primary voice/advocate back into Pexip, including into development, leadership, sales, and operations teams.
  • Drive towards monthly/quarterly KPI’s, including usage and adoption, renewal rates, customer contact, and more.
  • Help drive penetration of the Pexip product offerings into the customer base to cement long-term value.
  • Promote current offers to customer base to increase revenue and profitability generation.
  • Assist with renewals process through developing relationships with our customer base and partner community.
  • Cross-departmental management of customer issues, including billing issues, support issues, etc.
  • Documentation of customer information into our Salesforce database, including forecast of any renewal opportunities.
  • Work with finance, sales and operations to complete renewal and restructure contracts. Coordination and communication of daily and weekly reporting to management.
  • Work with marketing and R&D to ensure customer feedback on features is being communicated and prioritized.
  • Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners.
  • Able to communicate technical concepts to non-technical people to help demonstrate value and possibly pivot/position products to solve real business challenges.
  • Able to effectively prioritize cases based on urgency, impact, and customer need.
  • Conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market
  • Identify and recommend possible optimization tasks to customers
  • Communicate and work closely with the sales team related to ongoing events with customer situations

Required qualifications 

  • Bachelor’s degree required
  • 2+ years relevant experience in technical support/technical sales role
  • Has a passion for customer interaction, training, and driving adoption of technology focused on solving communication challenges.
  • Understanding of the industry, including organizations such as Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape
  • Strong communicator; proven track record in customer service role
  • Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Ability to rely on experience and sound judgement to plan and accomplish goals
  • Ability to juggle a variety of tasks, and be comfortable working independently with remote support
  • Display extremely strong analytical, verbal, and written communication skills
  • Possess strong presentation skills

Apply here

Regional Sales Manager – Germany

Pexip is looking for a Regional Sales Manager for Germany to help us build on our success in the region.

The ideal candidate is a highly energetic, customer-focused self-starter who is interested in developing and growing the market. Experience in Enterprise software sales is appreciated. The right candidate has a proven track record of consultative selling of conference/collaboration services or software technology to senior executives.

If you love the thrill of the chase and the high that comes from closing deals, then we want to speak with you!

The candidate is ideally based in Nordrhein-Westfalen and will be working from home-office. Travel will be required as a part of the position.

Some of the responsibilities for the position include:

  • Identify and sell to new businesses
  • Develop existing customers
  • Train and assist channel partners in the Pexip offering
  • Promoting Pexip with strategic alliance partners such as Microsoft and Google

Required qualifications:

  • Have a minimum of 5 years’ experience selling software technology solutions to senior leaders in large enterprises. You should be experienced in software solution subscription selling and extensive and complex sales cycles.
  • Demonstrate a career pattern of being able to quickly understand different technologies and an ability to advise complex organizations on effective implementation and utilization.
  • Be experienced and knowledgeable in enterprise selling methodologies and how to leverage them for effective selling.
  • Display strong analytical, verbal and written communication skills. You should be very comfortable presenting to groups of cross-functional executives. This position will regularly interact with CxOs and other senior leadership.
  • Be experienced in social selling including leveraging LinkedIn and other networks to reach critical contacts in the accounts you are focused on.
  • Experience working collaboratively with multiple cross-functional teams to design and implement effective business proposals.
  • Demonstrate confidence and an ability to overcome obstacles in closing new business.
  • Technology consulting experience with a global business strategy or technology consulting firm is a plus.
  • Experience selling Microsoft Lync/Skype for Business/Teams or other similar collaboration software is a plus.
  • Experience in Account Based Selling and Account Based Marketing is a plus.
  • Must be native German speaker, and fluent in English. Other language skills is a plus.
  • The Regional Sales Manager will report to the VP of Central Europe.

Apply here

Pexip enables enterprises and organizations of any size to deploy and use video-based communication and collaboration. The Company’s portfolio of products ranges from self-hosted software to cloud service video solutions. Pexip provides seamless collaboration between previously incompatible video and audio technologies such as professional video conferencing systems, Skype for Business, Microsoft Teams, Google Hangouts Meet, and WebRTC. Pexip’s software-based meeting platform can also be used as a foundation for service provider offerings. Pexip has HQ in Oslo, Norway, main offices in London, UK, New York and Reston, US and Sydney, Australia, as well as sales offices across the globe.

 

Enterprise Sales Director – Multiple locations, US

What’s happening?

Videxio and Pexip are merging, creating an exciting technology leader that is poised for accelerated growth. To fuel and capture this growth, we are expanding our sales and engineering presence in the Americas. We are looking for passionate, high-performance solutions architect professionals to help customers overcome collaboration challenges brought on by video platforms that do not natively work together, and to help organizations enable their mobile and distributed workforces to be productive wherever they are, working on the device of their choice.

What’s the opportunity? 

We are looking to significantly grow our US Enterprise Sales Manager (ESM) team and capabilities. ESM’s contribute to the business by actively developing new business with enterprise-level companies through a consultative selling approach in their specific geographical territory. We have openings in sales territories that include the following target cities and verticals (but we can be flexible on the location for the right candidate):

  • Irvine, CA
  • S. Federal Vertical

The ideal candidate for this position has at least 10 years of professional experience in video, collaboration, and/or SaaS sales, with hands-on experience leading organizational change efforts. In addition, the ideal candidate would have a minimum of 5 years’ experience meeting or exceeding sales goals. Candidates must be skilled in developing high-trust relationships with prospects, reselling partners, as well as colleagues.

The ESM’s principal role is to sell into large and strategic opportunities, primarily in the mid-market/enterprise space. The ESM will be responsible for prospecting and creating their own sales pipeline and sales success. They will also work closely with the partner’s sales professionals to become engaged in large and strategic opportunities with the final objective of meeting and exceeding territory sales targets.

What do I need to be successful?

  • Extensive experience in both a direct sales and channel-driven model with at least 10 years selling into enterprise accounts at the C-level
  • Passionate; relentless energy in pursuit of helping customers achieve a better collaboration solution
  • Ability to operate and move deals through complex, technical sales process
  • Possess a strong track record of achieving over 100%+ of your quota, since that’s when your year truly starts!
  • Experience selling video and collaboration products and services
  • Capable of managing a large territory with a diverse customer base
  • Ability to penetrate net new accounts and strategically value sell
  • Ability to leverage existing business relationships and contacts to accelerate sales success
  • Leverage and collaborate with internal/external resources including channel partners, sales engineers, marketing, customer success, etc.
  • Have a deep understanding of the Enterprise IT/infrastructure/collaboration industry, where the market is heading, what’s hot/what’s not, and why we matter

What do we offer? 

Pexip offers an exciting growth opportunity for a sales professional. Surrounded with like-minded, passionate teammates with a drive to be successful, we are building something great by helping organizations achieve their collaboration goals and objectives. We offer a competitive salary and benefits package, including health, dental, vision, life insurance, short- and long-term disability, and an employee stock plan.

Apply here

Senior Sales Executive – Sydney, Australia

Pexip is a fast-paced software vendor dedicated to advancing remote work, collaboration, and communication via video. We are looking for an experienced Sales Executive to join our team in Sydney. The Australian team is tight-knit and works with some of the country’s largest and most respected firms and organizations within industries such as financial services, healthcare, and the government. The region is the fastest growing within the Pexip group.

To apply for this job, use LinkedIn

The ideal candidate has a proven track record of consultative selling of enterprise software, collaboration solutions, or high-tech to large organizations. You possess an entrepreneurial spirit and have broad experience in working on large and complex sales projects.

You are passionate, content to take responsibility for your actions and performance, and are a team player with strong integrity. The Pexip culture builds firmly on the human aspects of being part of the team.

The position reports to the Country Manager Australia and New Zealand and requires domestic and occasional international travel on an “as needed” basis (up to 50%).

Role and Responsibilities

Some of the responsibilities of the position include:

  • Develop and implement strategies to grow the organization’s business and market share
  • Prospect to develop new business through networking, referrals, and demand generation
  • Assist business partners (resellers) with products and services and operational processes of Pexip
  • Work with business partners to identify target accounts to achieve specific goals for new business opportunities
  • Plan, coordinate and execute sales presentations to inform, educate, and secure new business
  • Qualify prospects and work closely with solutions architects and other colleagues to determine which opportunities are viable
  • Learn, develop and implement new ways for Pexip to differentiate itself in the marketplace
  • Be effective in leading enterprises through evaluation and adoption of sophisticated technology solutions in short and long sales cycles
  • Work closely with the Pexip customer success team to ensure customer satisfaction
  • Effectively forecast with a high level of predictability, quality, and accuracy for quarterly and annual planning
  • Work with and maintain necessary reports and processes in the company’s Salesforce CRM system

Required Qualifications

  • Have a minimum of 5 years’ experience selling software technology solutions to senior leaders in large enterprises
  • Demonstrate a career pattern of being able to quickly understand different technologies and an ability to advise complex organizations on efficient implementation and utilization
  • Have experience and knowledge in enterprise selling methodologies and how to leverage them for effective selling
  • Display strong analytical, verbal and written communication skills. You should be very comfortable presenting to groups of cross-functional executives. This position will regularly interact with C-level and other senior leadership
  • Demonstrate proficiency in analyzing enterprise strategy and financials to leverage insights to develop effective growth strategies as part of an annual account plan
  • Experience in social selling, including leveraging LinkedIn and other networks, to reach critical contacts at your target accounts
  • Experience in working collaboratively with multiple cross-functional teams to design and implement effective business proposals

Desirable Qualifications

  • Experience in Account-Based Selling and Account-Based Marketing
  • Technology consulting experience with a global business strategy or technology consulting firm
  • Experience selling Skype for Business and Microsoft Teams, or similar collaboration software
  • Experience selling cloud and virtualization technologies, such as VMware, Hyper-V, Microsoft Azure cloud, or other related or similar technologies

Level/Salary Range

  • Negotiable

About Pexip

Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organization’s strategic IT solution. Pexip customers exist across all industries including within financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.

Pexip was founded in 2012 by a group of video conferencing veterans, and is headquartered in Oslo, Norway. The company has main offices in New York, Sydney, and London.

To apply for this job, use LinkedIn