Support Engineer – Sydney, Australia

Pexip is a fast-paced software vendor dedicated to advancing remote work, collaboration, and communication via video. We are looking for a motivated, talented problem solver to join our global team of customer support engineers, based out of Sydney Australia. As a part of this team, it will be your responsibility to handle a broad range of technical issues raised by customers, working through to completion. Issues may range from simple installation guidance to deep network interoperability complexity, and everything in between.

If you enjoy the intricacies of various communication protocols and problem solving of the highest order and can communicate your process to others so they get as much of a kick out of it as you, then this is the job for you!

Pexip Support is extremely proud of its customer satisfaction ratings and is seeking similarly enthusiastic engineers to maintain this quality. We believe in enabling people rather than managing them. Working closely with Sales Engineering, R&D, and Documentation teams, the customer support team is at the forefront to ensure the smooth operation of the Pexip product.

Pexip’s Global Support Team is flexible about working locations in order to best meet our customers’ needs. However, being located in Sydney, Australia is a plus. The engineer will have to work the APAC time zones.

Role and Responsibilities

Some of the responsibilities for the position include:

·   Work with customers to troubleshoot reported problems, identify root cause, and resolve the issue

·   Able to triage technical situations effectively and efficiently

·   Evaluate multiple resolution paths and consider best possible outcomes independently and with customer service owners

·   Communicate highly technical issues to non technical people to explain why issues are occurring and what can be done to improve the situation

·   Effectively prioritize cases appropriately based on urgency, impact, and customer need

·   Conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market

·   Identify and recommend possible optimization tasks to customers

·   Communicate and work closely with the sales team to communicate ongoing events with customer situations

 

Required Qualifications

·   Bachelor’s degree required

·   5+ years relevant experience in sales engineering or solutions architecture

·   Good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, BlueJeans, and other related partners/competitors in the visual collaboration landscape

·   Good technical understanding of virtualization technologies, e.g. VMWare, Hyper-V is a plus

·   Proven track record in technical support and have sound knowledge of technology

·   Must be comfortable in a dynamic atmosphere of a technical organization with a rapidly expanding customer base

·   Ability to rely on experience and sound judgment to plan and accomplish goals

·   Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support

·   Display extremely strong analytical, verbal and written communication skills

·   Possess strong presentation skills and be very comfortable presenting to groups of cross-functional clients (business and technology)

·   Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches

·   100% professional and can patiently and effectively communicate complex concepts to audiences with varying skill levels, in person, on the phone, and via email

·   Highly self-motivated and organized individual that has excellent project and task management skills

·   Must be able to prioritize effectively

Responsibilities and requirements are subject to change based on business needs.

To apply for this job, send your resume and introduction letter to jobs@pexip.com

 

Senior Sales Executive – Sydney, Australia

Pexip is a fast-paced software vendor dedicated to advancing remote work, collaboration, and communication via video. We are looking for an experienced Sales Executive to join our team in Sydney. The Australian team is tight-knit and works with some of the country’s largest and most respected firms and organizations within industries such as financial services, healthcare, and the government. The region is the fastest growing within the Pexip group.

To apply for this job, use LinkedIn

The ideal candidate has a proven track record of consultative selling of enterprise software, collaboration solutions, or high-tech to large organizations. You possess an entrepreneurial spirit and have broad experience in working on large and complex sales projects.

You are passionate, content to take responsibility for your actions and performance, and are a team player with strong integrity. The Pexip culture builds firmly on the human aspects of being part of the team.

The position reports to the Country Manager Australia and New Zealand and requires domestic and occasional international travel on an “as needed” basis (up to 50%).

Role and Responsibilities

Some of the responsibilities of the position include:

  • Develop and implement strategies to grow the organization’s business and market share
  • Prospect to develop new business through networking, referrals, and demand generation
  • Assist business partners (resellers) with products and services and operational processes of Pexip
  • Work with business partners to identify target accounts to achieve specific goals for new business opportunities
  • Plan, coordinate and execute sales presentations to inform, educate, and secure new business
  • Qualify prospects and work closely with solutions architects and other colleagues to determine which opportunities are viable
  • Learn, develop and implement new ways for Pexip to differentiate itself in the marketplace
  • Be effective in leading enterprises through evaluation and adoption of sophisticated technology solutions in short and long sales cycles
  • Work closely with the Pexip customer success team to ensure customer satisfaction
  • Effectively forecast with a high level of predictability, quality, and accuracy for quarterly and annual planning
  • Work with and maintain necessary reports and processes in the company’s Salesforce CRM system

Required Qualifications

  • Have a minimum of 5 years’ experience selling software technology solutions to senior leaders in large enterprises
  • Demonstrate a career pattern of being able to quickly understand different technologies and an ability to advise complex organizations on efficient implementation and utilization
  • Have experience and knowledge in enterprise selling methodologies and how to leverage them for effective selling
  • Display strong analytical, verbal and written communication skills. You should be very comfortable presenting to groups of cross-functional executives. This position will regularly interact with C-level and other senior leadership
  • Demonstrate proficiency in analyzing enterprise strategy and financials to leverage insights to develop effective growth strategies as part of an annual account plan
  • Experience in social selling, including leveraging LinkedIn and other networks, to reach critical contacts at your target accounts
  • Experience in working collaboratively with multiple cross-functional teams to design and implement effective business proposals

Desirable Qualifications

  • Experience in Account-Based Selling and Account-Based Marketing
  • Technology consulting experience with a global business strategy or technology consulting firm
  • Experience selling Skype for Business and Microsoft Teams, or similar collaboration software
  • Experience selling cloud and virtualization technologies, such as VMware, Hyper-V, Microsoft Azure cloud, or other related or similar technologies

Level/Salary Range

  • Negotiable

About Pexip

Pexip provides a unique approach to video communication on any device and across traditionally incompatible technologies such as traditional video conferencing, Microsoft Skype for Business, WebRTC in-browser video, and mobile. Pexip software is used by organizations to overcome B2B video communications and collaboration challenges or to build new innovative ways of B2C video communications channels. The Pexip solution integrates natively with multiple technology platforms and is a part of an organization’s strategic IT solution. Pexip customers exist across all industries including within financial services, healthcare, government, manufacturing, legal services, education, pharmaceutical, and countless others.

The Pexip culture builds on a strong foundation of solid values. We are passionate and love what we do. We believe in the power of video communication, and together we work to enable people to communicate better and more efficiently. At Pexip, work is not a place, but a part of your life, and something you enjoy to the fullest. Every day, we are committed to making work simpler, more productive, and more efficient for all our customers. We want to make a lasting change.

Pexip was founded in 2012 by a group of video conferencing veterans, and is headquartered in Oslo, Norway. The company has main offices in New York, Sydney, and London.

To apply for this job, use LinkedIn