Join any meeting from Microsoft Teams Rooms. Available now
  • How Songwon Industrial Group made video conferencing a part of everyday work life
    Customer story Enterprise Digital transformation Connect

    How Songwon Industrial Group made video conferencing a part of everyday work life

    • About Songwon Industrial Group

     

     

    Founded in South Korea in 1965, Songwon Industrial Group has become the second-largest producer of polymer stabilizers worldwide and a key player in the specialty chemicals sector. 

     

    The company offers services across the whole supply chain, from manufacturing and supply to technical and regulatory consulting services. Alongside many manufacturing operations, they have management and administration offices worldwide.

    Challenges

    • The need for a user-friendly and reliable video conferencing platform
    • The need for global deployment and localized support

     

    Pexip Solutions

    • The Pexip Service, a cloud-based offering that provides a flexible, secure, and reliable solution for integrated video conferencing
    • Interoperability with various video conferencing technologies

     

    Results

    • Quick deployment and excellent user adoption
    • Increased collaboration with internal and external stakeholders across borders
    • The reliable connection has made video conferencing a part of Songwon's day-to-day work life

    Challenges

     

     

    As a large international company with locations worldwide, Songwon Industrial Group was already familiar with videoconferencing for efficient communication and knowledge transfer. 

     

    But as the demand for video use increased, the IT team also understood the need for a more flexible tool that could be used more effectively on a larger scale day-to-day. The team knew that if they could implement a user-friendly, reliable platform and persuade the first few users inside the company to adopt it, this could champion widespread adoption. 

     

    Since video would be used to connect people internally throughout the company’s global operations and to an extensive range of external stakeholders, they would need a platform that could work with a wide range of user scenarios, technologies, and devices.

     

     

     

    Why Pexip?

     

     

    The Songwon IT team was looking for a service where users could manage video meetings for themselves.

     

    They also wanted to find a managed service. Some global IT teams based in Frauenfeld (Switzerland) were looking for something that could be deployed globally but with support and implementation based on the trust and strength of local relationships.

     

    When a trusted local vendor recommended they try Pexip, Songwon did so and was impressed. After a short trial, the Pexip Service ticked the boxes for functionality, user experience, reliability, and video quality. 

     

    Word of mouth is the most significant factor in the continued growth and usage of Pexip. Today, video is used daily by people looking to collaborate with both other areas of the business and external third parties.

     

    "People could see colleagues and other team benefiting from effective video meetings. They would tell each other how easy it was to use, so we could see the number of requests for video grow and grow."

    James Lee Wong, Global IT Manager

    Results

     

     

    With Pexip, Songwon Industrial Group has made large-scale video collaboration a day-to-day reality for their employees, with video meetings for up to 50 people being a standard occurrence. 

     

    But as James Lee Wong, Global IT Manager at Songwon, explains, the actual measurement of the value isn’t how much money the company saves on travel: it’s having a video service with consistent and reliable quality:

     

    “We can trust our employees have a great user experience without being bogged down by technical issues or other elements of the user experience we’ve seen negatively impact meetings in the past,” says James.

     

    To learn more about Pexip solutions for your team, contact us today.