Nordea hires 60 new advisors after strong growth for video meetings

Nordea, the largest financial group in the Nordics, introduced the option to hold video meetings in place of  branch office visits – and was overwhelmed by the success.

Disclaimer: This article has been translated from Norwegian financial daily Dagens Næringsliv. Nordea uses Pexip Infinity for its internet video banking service. The original article (in Norwegian) can be read here. The article does not directly endorse Pexip, nor Pexip Infinity as a product, but discusses the application of video in banking.

 

“We were caught a little with our pants down, we didn’t expect it to come this fast”, says John Sætre, leader of Nordea’s operations in the Norwegian retail banking market.

In January, Nordea had 4,000 web-based video meetings with its customers, up from 500 a year ago. We are well underway to hosting half of our customer meetings virtually, rather than in a traditional meeting at the bank, says Sætre.

“Things really took off when we started using video in our meetings. People think it is nice to see the bank’s advisor, and most of them also think it is good to be seen”, continues Sætre, who explains that it is optional for the customer to show his or her face in the meeting.

Needed to expand

Sætre showcases the company’s new offices which it has had to rent because of the overwhelming success. A stone’s throw away is Nordea’s Norwegian HQ, centrally located in Oslo which opened one and a half years ago. It did not have the space needed for all the new hires specialising in video meetings.

“We have hired 60 new employees in our advisory centers to be able to cope with all the online meeting demand”, says Sætre.

Sætre suggests video meetings are popular because customers save a lot of time, and are able to set up meetings much more quickly. Meetings are booked in advance, or customers can connect online and ask to meet with the next available advisor.

“It can happen on a Sunday afternoon after having looked at a new house. People are ready to take the next step there and then. Now they can just jump onto their computer and speak to an advisor immediately about how big of a mortgage they can receive”, says Sætre.

It is not just young people who are using this type of meeting.

“Half of those over 80 years old who have logged in to online meetings say that they don’t envision conducting physical meetings again”, says Sætre.

“Chat will always work for simpler things, but as a relations-focused bank, I think the customer appreciates the personal contact. Robots can help the customer with getting a new card, account summaries, and such, but with greater life-changing events I think people want someone to talk to”, says Sætre.

Trial and error

Sætre explains that the bank has tried a few different solutions over the past two years, including external services for video meetings. “Now, everything is setup by logging into to the mobile or web-based online banking portal, without the customer having to download software. That has resulted in a lot less technical trouble, and allows the customer’s financial data to be shown on part of the screen”, Sætre says.

He suggests that video meetings save a lot of time, both for the bank and for the customers.

Customers don’t need to take personal time off from work to get to the bank. They don’t have to park their cars, and they don’t have to dress up, for those who still find that important before they meet with the bank, Sætre says.

He says that Nordea conducts meetings with people who are at their holiday house, in their boat, or on vacation all over the world.

Read the original article in Norwegian here.

Pexip to Demonstrate Video Interoperability for Microsoft Teams at Enterprise Connect

Cloud Enterprise Application Allows Customers To Continue Use Of Standards-Based Video Conferencing As They Transition To Teams

New York, March 12, 2018 – Pexip will demonstrate its new Video Teleconferencing (VTC) interoperability solution for Microsoft Teams at Enterprise Connect 2018. The solution allows non-Microsoft users to join Teams meetings and is based on the company’s successful Skype for Business interoperability solution. The cloud enterprise application is specifically beneficial for enterprises that require control over their UC environments.

As organizations transition from Skype for Business to Teams, they want to continue using the standards-based video teleconferencing (VTC) systems they already have. With Pexip, organizations can extend their Teams meetings to include VTC systems as if they were standard Teams participants. Both Teams and VTC meeting participants will benefit from their expected native meeting experiences, preserving how they consume video, audio and content sharing.

Pexip has been collaborating closely with Microsoft in the development of a cloud video interoperability solution for Teams since it was announced at Microsoft Ignite in September 2017.

A priority in making VTC interoperability available for Teams is to ensure continuity of functionality for customers, making it seamless and easy for organizations to start using Teams. Companies that already use Pexip will be able to continue to use a single application with both Skype for Business and Teams without the need to run parallel environments. Moreover, as a cloud enterprise application, Pexip gives customers complete control of their conferencing environment—with audio, video and content in dedicated cloud application instances rather than sharing services with other organizations as is the case with standard SaaS solutions. With dedicated instances comes full control of IT administration rights, versioning, Quality of Service, and integrations, which is extremely important in today’s complex communications environments.

“With Pexip, it is a given that users should be able to use the device of their choice to join modern meetings. Providing VTC interoperability for Microsoft Teams is key to reaching that goal.”
–  Odd Sverre Østlie, Pexip CEO

“In just the past few years, the video communications market has become extremely complex with an abundance of offerings. Despite what vendors say, it is becoming more difficult for end users to provide true any-to-any collaboration solutions.” said Odd Sverre Østlie, Pexip CEO. “With Pexip, it is a given that users should be able to use the device of their choice to join modern meetings. Providing VTC interoperability for Microsoft Teams is key to reaching that goal.”

Pexip already has a Microsoft certified interoperability solution for Skype for Business so we are looking forward to expanding that functionality to our customers moving to Teams.
– Bob Davis, Corporate Vice President, Office 365 Engineering at Microsoft Corp.

Bob Davis, Corporate Vice President, Office 365 Engineering at Microsoft Corp. said, “Pexip is working to bring VTC interoperability for Microsoft Teams to market. Pexip already has a Microsoft certified interoperability solution for Skype for Business so we are looking forward to expanding that functionality to our customers moving to Teams.”

Pexip Infinity is a cloud enterprise application that enterprises use to overcome their video communications interoperability challenges, and to extend the use of video to everyone inside or outside their organization. With focus on scalability, control, and ease of use and integration with other systems, it is used by leading organizations worldwide.

Pexip Infinity for Teams is planned to become available during the second half of 2018. For a full demo of this and other solutions, you can meet with Pexip at Enterprise Connect in Orlando, Florida, Booth #801 from March 12 – 14.

Pexip video interoperability for Microsoft Teams

Enable VTC systems to join Microsoft Teams meetings

Pexip video interoperability for Microsoft Teams was demonstrated at Enterprise Connect 2018.

Last year, when Microsoft announced its plan to retire Skype for Business Online and make Microsoft Teams the new platform for intelligent communications in Office 365, many companies started to think about how to integrate Teams into their ways of working.

As Pexip already delivers a Microsoft-certified interoperability solution for Skype for Business, we were pleased to announce that we will also do the same for Microsoft Teams.

At Enterprise Connect in March, as well as at InfoComm in June and Microsoft Inspire in July, we have made multiple public demonstrations of how it works: the join experience from a video system, content sharing, video performance, and more. The video above shows the demonstration as it could be seen both in the Pexip and Microsoft booths at these events.

Pexip video interoperability for Microsoft Teams was demonstrated in the Microsoft booth at Enterprise Connect 2018.

Skype for Business has firmly established itself within corporate communications and positioned itself alongside traditional video conferencing for business meetings. As we all know, these solutions don’t easily work together, so vendors such as Pexip have helped solve these interoperability challenges. In fact, 9 out of 10 requests that Pexip receive from customers are related to interoperability in one way or another.

Migrate from Skype for Business to Microsoft Teams with video interoperability intact

If you are already familiar with Pexip Infinity video interoperability for Skype for Business and want to benefit from the same functionality for Microsoft Teams, it will be as simple as performing an upgrade and applying appropriate licensing keys when it becomes available. Skype for Business and Microsoft Teams can run in parallel on the Pexip platform, so you won’t have to worry about multiple Pexip deployments in addition to your migration plans from Skype to Teams.

To stay up to date on Pexip for Microsoft Teams, register here.

Pexip video interoperability for Microsoft Teams is scheduled for release in 2018. This article includes forward-looking statements about features and functionality that may change in a final version of the product.

Pexip at ATA Expo 2018

Pexip to demonstrate the new standard for telemedicine video communication

This month sees Pexip return to the annual American Telemedicine Association Conference & Expo. This year’s event This year’s ATA takes place in Chicago and gathers hundreds of exhibitors and thousands of conference attendees all committed to advancing the use of technology to provide better healthcare services.

About the ATA Expo

The ATA Conference & Expo is the premier gathering of both telemedicine technology providers and users. Each year it summons thousands of professionals from a variety of fields including academic/research/education, clinicians/physicians, financial/legal, military/government, and healthcare administration to discuss key telemedicine topics. One of these topics is, of course, the use of telepresence in healthcare, and how that affects and provides improved healthcare services. With hundreds of exhibitors and tracks, it is a place to learn, connect, and discuss all topics related to remote healthcare technology.

What to expect from Pexip

Meet with us and understand why Pexip is the new standard in telemedicine video communication. A quickly increasing number of healthcare service providers make the shift to Pexip for a number of reasons, many of which you can experience at the ATA Conference & Expo:

  • How Pexip is uniquely customizable for healthcare service providers
  • How the device agnostic Pexip platform simplifies patient participation
  • How Pexip integrates with other platforms you already have
  • How other providers, such as the VA, use Pexip for their services
  • .. and much more.

Where and when

This year’s ATA takes place in Chicago:

When: April 30 – May 1
Where: Booth 821, McCormick Place Convention Center, Chicago (floor plan)

More information

Want to know more, or book some time with us at ATA 2018?

Email us directly to engage with a real person.

Pexip at InfoComm 2018

A new chapter begins

The next chapter in interoperable video collaboration gets a flying start as Pexip returns to its 6th InfoComm. Committed to making video-based communications easier and more accessible for everyone, this is the Pexip event you don’t want to miss.

exciting

What to expect from Pexip at InfoComm

True to the Pexip nature you will see many new advances that make life simpler for the video conferencing user, the IT administrator, and the CIO.

  • all-new product features that connect even more people, users, and technologies
  • a stunning look at our state-of-the-art video interoperability solutions for Microsoft Teams and Skype for Business
  • a complete overview of the Pexip platform, and why it is the choice of thousands of companies for interoperable video collaboration
  • a comprehensive round-up of everything that makes Pexip the choice of large global organizations

Where and when

Come see us in the North Hall during InfoComm 2018.

Where: Booth N3124
When: June 6-8 2018

Events and more

As always, we will host a number of events, training sessions, partner activities, happy hours and more.

If you are a member of the Global Presence Alliance, you can meet us at the members reception Sunday night.

If you are Pexip partner, you may want to engage in one or more of our training and partner sessions:

Monday – Tuesday June 4-5

10am – 4pm: Reseller/Service Provider Technical Training classes
You can earn your Pexip Ambassador Badge in this two-day, deep-dive technical training session. In addition to our existing products, get the latest information on the just released Pexip Infinity 18, as well as all the stuff on some very very large additionswe are doing with Pexip Infinity from version 19. In all fairness, if you are Pexip partner, you want to catch this.

Practicalities:

When: Monday and Tuesday (June 4 & 5) from 10 am to 4 pm followed by HAPPY HOUR.
Where:  Las Vegas Renaissance Hotel, walking distance from the expo.

Wednesday June 6

9am – 10:30am: New Partner Introductions
Curious about what Pexip is, and how you can benefit from partnering with us? This is the breakfast session for you! Get to know all about Pexip, its products and market, the Pexip ONE Partner Program and get the latest on what’s coming for interoperability with Microsoft Teams, as well as Pexip Infinity 18, and including a special annoucement!

Practicalities: 

When: Wednesday (June 6) from 9am to 10:30am
Where: Where:  Las Vegas Renaissance Hotel, walking distance from the expo.

1pm – 2:30pm: Pexip Partner Update & Appreciation Event
For existing partners, this is where you want to be for updates to the 2018 Pexip ONE Partner Program, Pexip Infinity 18, as well as roadmap and announcement information regarding everything we do. Aslo get the inner track on our big announcement at this InfoComm! Have a great time and celebrate your success with Pexip.

When: Wednesday (June 6) from 1pm to 2:30pm
Where:  Las Vegas Renaissance Hotel, walking distance from the expo.

Registration for any events:

Click here to register for any of the events above

Pexip Partners with Google Cloud to Bring Native Video, Audio, and Content-sharing Interoperability to Hangouts Meet

Infinity cloud enterprise application enables different types of business video conferencing solutions to connect to Hangouts Meet

New York, June 4, 2018 – Pexip, an award-winning video conferencing and collaboration platform vendor, today announced it has partnered with Google Cloud to provide native video interoperability capabilities for Hangouts Meet. With this update, the Pexip Infinity cloud enterprise application will enable non-Meet video conferencing solutions such as traditional SIP/H.323 systems and other modern software applications users to join Meet video calls as fully featured Meet participants.

Hangouts Meet is a video-first enterprise meeting solution available to customers of G Suite – Google Cloud’s set of intelligent productivity and collaboration tools for business. Pexip Infinity brings native video interoperability to Meet, empowering customers to join Meet video calls using the device and technology they prefer, whether it be Hangouts Meet or other video conferencing solutions.

We are excited to work with Pexip to bring native interoperability to Meet
– Rany Ng, Director of Product Management, Meeting Solutions at Google

“Hangouts Meet is designed to provide our customers with frictionless meetings,” said Rany Ng, Director of Product Management, Meeting Solutions at Google. “We are excited to work with Pexip to bring native interoperability to Meet, allowing our customers to join their meetings regardless of the tools or solutions they have at hand.”

The Pexip Infinity cloud enterprise application enables different types of business video conferencing solutions to to connect to Hangouts Meet.
– Martin Antonsson, AV Infrastructure Engineer at Spotify

“The Pexip Infinity platform enables us to connect with our external partners over Hangouts Meet regardless of the meeting systems they are using” said Martin Antonsson, AV Infrastructure Engineer at Spotify. “Now we can focus on deepening relationships with our partners  instead of worrying about the technology.”

The Pexip Infinity cloud enterprise application natively allows anyone to join Meet video calls regardless of if they have Meet or not. This includes traditional SIP and H.323 standards-based video conferencing systems, such as those from Cisco, Polycom and others, as well as Microsoft Skype for Business. Pexip transcodes video and content between all these, allowing everyone to benefit from the native experience provided by the solution they use. In other words, someone joining a Meet call using a video conferencing system will have the same, consistent experience they are accustomed to.

We believe that technology is a catalyst to a better, simpler work environment
– Odd Sverre Østlie, Pexip CEO

“With so many collaboration tools available, we believe that technology is a catalyst to a better, simpler work environment where individuals can use the device of their choice to join meetings with ease,” said Odd Sverre Østlie, Pexip CEO. “Partnering with Google Cloud to provide these capabilities for Meet is helping to provide easy collaboration and interoperability for the modern workforce.”

Pexip video interoperability for Hangouts Meet will be available in the company’s Infinity meeting platform in version 19, scheduled for release in June 2018. You can see this and other enterprise video communication solutions from Pexip at InfoComm in Las Vegas, June 6-8, at Booth no. N3124.

For more information and inspiration, see this dedicated microsite.

Pexip featured at Google Cloud Next 2018

Pexip interoperability introduced at the main stage keynote presentation

At Google Cloud Next, the company’s largest annual conference for its partners and customers, Google Cloud talked about its visions for efficient and engaging workplaces. Over the course of three days, thousands and thousands of visitors heard about every aspect of what the company does.

Of course, for Pexip, the most exciting part was to hear Google speak about meetings, and how to conduct them more efficiently and engagingly. Following our June announcement of partnering with Google Cloud, we were excited to be present, and be mentioned as a key partner at both the main stage keynote presentation, as well as at its session concerning modern meetings.

At the keynote, Google VP of Engineering, G Suite, Garrick Toubassi, introduced Pexip to everyone. The Pexip segment starts at 51 minutes in:

And, at the session that speaks about the future of meetings, Rany Ng, Director of Product Management at Google, has this to say about interoperability, and the ability to work across technology barriers to enable collaboration (Pexip segment starts at 12 minutes 40 seconds in):

Several customers and large organizations are already using Pexip to enable interoperability between its Google Hangouts Meet and other video-capable systems. One that was mentioned in particular was Spotify, who uses Pexip to enable its video conferencing systems to seamlessly join Meet meetings:

Pexip at Microsoft Ignite 2018

Pexip returns to Ignite with comprehensive product portfolio for Cloud Video Interoperability.

This year, Microsoft Ignite 2018 returns to Orlando, Florida. The conference takes place over four days at the end of September and is the stage on which Microsoft presents its future vision and product offerings to its customers.

Since being certified as a video interoperability platform for use with Skype for Business Server, Pexip has played a significant role in enabling customers to use video conferencing systems with Skype for Business. And, as was announced last year, Pexip will extend this functionality to Microsoft Teams, so non-Microsoft users can attend Teams meetings as if they were standard Teams participants.

Who is Pexip for Microsoft Teams for?

Pexip for Microsoft Teams is uniquely designed to provide an exclusive video interoperability environment, where each customer has its own dedicated capabilities. That means that, unlike standard cloud services, customers will not share resources with others. This makes Pexip uniquely suited for industries and organizations within, but not limited to

  • Financial services and insurance
  • Federal, government, and public sector
  • Healthcare

Pexip is also ideally suited for large organizations with complex collaboration environments and organizations that run their IT environments on-premises, or are planning their journey to the cloud.

What to expect from Pexip at Microsoft Ignite

  • A complete certified solution for extending Microsoft Teams and Skype for Business meetings to non-Microsoft users
  • Workflow demonstrations, system architecture design presentations, and
  • Workshop and design opportunities – we’ll demonstrate how Pexip for Microsoft Teams integrates with any collaboration environment

Social events

As a Norwegian company, Pexip is a proud co-sponsor of “Norsk Aften” alongside Microsoft, CloudWay, and KPMG.

Norwegians visiting Ignite can register here to attend this evening of networking and fun at Bahama Breeze on International Drive.

Where and when:

Booth no. 1241, OCCC, Florida, USA
September 24-28th 2018

Book a meeting with Pexip at Ignite:

Please email our event team directly to set up an appointment with one of our representatives at the event, and we’ll schedule the perfect time and host for your requirements.

Pexip named a “Cool Vendor in Unified Communications and Collaboration”

Gartner recognizes Pexip in May 2018 report

Each year, Gartner analysts evaluate interesting, new and innovative vendors, products and services in UCC (Unified Communications and Collaboration).

According to Forbes magazine, these are often vendors with innovations that have the potential to transform their markets. This year’s selection of Cool Vendors recognizes the user experience’s primacy in the digital workplace.

Pexip is included in the report alongside Flock, YodelTalk, and Unify Square.

“Application leaders should examine the disruptive capabilities that each of the profiled UCC vendors offers and how these could enhance their communications ecosystem.”

Gartner finds in the report that

“Users expect a seamless communications experience, even if it is constructed from multiple modalities and vendors, such as when using different solutions for audio and video.”

Key findings in Gartner’s report for the industry as a whole are that “Workstream collaboration (WSC) tools are redefining how many teams collaborate, but individual users may discover areas where their work activities are not fully supported. Users expect a seamless communications experience, even if it is constructed from multiple modalities and vendors, such as when using different solutions for audio and video. Innovative tools are now available that enable simpler, consolidated management of heterogeneous communications products.”

To read more and understand what makes Pexip a Cool Vendor, you can read the full report here.

Gartner Inc., Cool Vendors in Unified Communications and Collaboration, Christopher Trueman, Steve Blood, Gyanee Dewnarain, Vivek Bhalla, Mike Fasciani, 8 May 2018

The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Pexip at Microsoft Inspire 2018

How to migrate from Skype for Business to Teams with your VC interop intact

This year’s Microsoft Inspire conference in Las Vegas will be a centerpiece showcase for Pexip’s new CVI (Cloud Video Interop) functionality for Microsoft Teams.

Announced at the Microsoft Ignite event last September, it is a highly anticipated added functionality for Microsoft enterprise customers. At Inspire, visitors to the Pexip booth will be able to see, test, and understand how to add this essential functionality to their UC environments.

What to expect from Pexip at Inspire

We will be focusing 100% on demonstrating our certified solutions for Microsoft Teams and Skype for Business. Demonstrations, discussions, and presentations will be partner-centric and focus on the real-life customer challenges.

  • Benefits of VTC interoperability for Microsoft Teams
  • How to migrate from Skype for Business to Teams with VTC interoperability
  • The importance of a consistent user experience

Where and when

You can meet us at Microsoft Inspire from 14-19 July:

  • Booth 107
  • Mandalay Bay Convention Center, Las Vegas

Book a meeting

Just email our team to speak to a real person, and we will make sure we set up a meeting time that suits you perfectly