Arup leverages Pexip to effortlessly scale video collaboration

Arup uses Pexip to scale its video capacity and bridge video conferences with Skype for Business.

In the fields of design, engineering and building planning, effective collaboration is fundamental to ensure project success.

At Arup, an independent firm of designers, planners, engineers, consultants and technical specialists, the company relies on approximately 400 video-enabled meeting rooms to connect its global workforce. But, with the amount of team collaboration Arup requires, the company ran into challenges with capacity and meeting sizes and had to limit the number of people it could simultaneously allow to meet and collaborate in virtual meetings – turning employees away and hindering the collaboration process.

Faced with the challenge, Arup sought a new solution to bridge the gap between its video conferencing rooms and software solutions, effectively both increasing its video conferencing capabilities, but also bridging its various technology platforms, specifically Skype for Business and its Cisco video infrastructure.

In January 2014, the company launched Pexip and went from limiting meetings to having no cap on the amount of meeting participants and possible ways of meeting.

In this video, Chris Ellen, Arup’s Global Unified Communications Manager, discusses why video collaboration is so critical to Arup’s success and why scalability and flexibility play a crucial role in enabling teams worldwide to connect effortlessly.

Results and outcome

  • More than 400 traditional video conferencing rooms, as well as external clients on other platforms, are now able to seamlessly connect to Skype for Business meetings via the Pexip interoperability gateway.
  • ARUP’s prior hardware-based meeting systems made it difficult for Arup to scale usage effectively. Now, with Pexip Infinity, the company has no capacity constraints.

 

Nordea hires 60 new advisors after strong growth for video meetings

Nordea, the largest financial group in the Nordics, introduced the option to hold video meetings in place of  branch office visits – and was overwhelmed by the success.

Disclaimer: This article has been translated from Norwegian financial daily Dagens Næringsliv. Nordea uses Pexip Infinity for its internet video banking service. The original article (in Norwegian) can be read here. The article does not directly endorse Pexip, nor Pexip Infinity as a product, but discusses the application of video in banking.

 

“We were caught a little with our pants down, we didn’t expect it to come this fast”, says John Sætre, leader of Nordea’s operations in the Norwegian retail banking market.

In January, Nordea had 4,000 web-based video meetings with its customers, up from 500 a year ago. We are well underway to hosting half of our customer meetings virtually, rather than in a traditional meeting at the bank, says Sætre.

“Things really took off when we started using video in our meetings. People think it is nice to see the bank’s advisor, and most of them also think it is good to be seen”, continues Sætre, who explains that it is optional for the customer to show his or her face in the meeting.

Needed to expand

Sætre showcases the company’s new offices which it has had to rent because of the overwhelming success. A stone’s throw away is Nordea’s Norwegian HQ, centrally located in Oslo which opened one and a half years ago. It did not have the space needed for all the new hires specialising in video meetings.

“We have hired 60 new employees in our advisory centers to be able to cope with all the online meeting demand”, says Sætre.

Sætre suggests video meetings are popular because customers save a lot of time, and are able to set up meetings much more quickly. Meetings are booked in advance, or customers can connect online and ask to meet with the next available advisor.

“It can happen on a Sunday afternoon after having looked at a new house. People are ready to take the next step there and then. Now they can just jump onto their computer and speak to an advisor immediately about how big of a mortgage they can receive”, says Sætre.

It is not just young people who are using this type of meeting.

“Half of those over 80 years old who have logged in to online meetings say that they don’t envision conducting physical meetings again”, says Sætre.

“Chat will always work for simpler things, but as a relations-focused bank, I think the customer appreciates the personal contact. Robots can help the customer with getting a new card, account summaries, and such, but with greater life-changing events I think people want someone to talk to”, says Sætre.

Trial and error

Sætre explains that the bank has tried a few different solutions over the past two years, including external services for video meetings. “Now, everything is setup by logging into to the mobile or web-based online banking portal, without the customer having to download software. That has resulted in a lot less technical trouble, and allows the customer’s financial data to be shown on part of the screen”, Sætre says.

He suggests that video meetings save a lot of time, both for the bank and for the customers.

Customers don’t need to take personal time off from work to get to the bank. They don’t have to park their cars, and they don’t have to dress up, for those who still find that important before they meet with the bank, Sætre says.

He says that Nordea conducts meetings with people who are at their holiday house, in their boat, or on vacation all over the world.

Read the original article in Norwegian here.

Pexip® Infinity Fusion Certified as Interoperability Solution for Microsoft Skype for Business Server

Pexip software earns Microsoft certification

OSLO, Norway, and NEW YORK, Aug 1, 2017 – Pexip announced its Infinity Fusion product was certified by Microsoft as a video interoperability solution for Skype for Business Server today. Pexip Infinity Fusion allows Skype for Business meetings and calls to be joined by non-Skype users using video teleconferencing.

Pexip collaborated with Microsoft in the certification of the latest version of Infinity Fusion, which features a gateway mode allowing VTCs to participate directly in Skype conferences. Importantly, Fusion retains the native end-user experience, eliminating the need for expensive trainings and lowering the cost of implementation and management. The software is designed for any size organization, and specifically with large companies and enterprises in mind, and is able to scale and accommodate any number of users in any number of locations. Pexip Infinity Fusion is certified for on-premises Skype for Business Server 2015 deployments.

“Pexip is being used by some of the world’s largest companies to provide cross-technology video interoperability. The certification and partnership reinforces the strength and capabilities of our industry-leading technology,” says Åsmund O. Fodstad, Pexip CEO.

“Pexip is a valued Microsoft partner. We are pleased to see Pexip certify its Infinity Fusion interoperability solution for Skype for Business and extend the Skype communications experience for organizations to achieve more,” said Andrew Bybee, Principal GPM, Skype for Business, Microsoft.

Nick Seagrave, CTO at Modality Systems – Microsoft 2016 Communications Partner of the Year – is equally excited: “We have worked with Pexip on numerous projects, and Infinity Fusion continues to impress. It is an extremely flexible interoperability solution to both deploy and align with customer requirements. We have found it to be performing very well, and look forward to being able to feature it as certified for Skype for Business.” Modality Systems have also been part of the Technology Adoption Program prior to certification.

Pexip Infinity Fusion addresses very specific needs for many Microsoft customers. Key to the certification is interoperability that allows non-Skype users to communicate via video with Skype for Business users. Beyond the core Skype for Business interoperability that the certification tests, Fusion has a variety of deployment options, which allow it to scale to a large range of users and locations. It can be deployed to run completely on-premises, in a cloud such as Microsoft Azure, or in a combination of the two. In addition, its existence is completely transparent to the end user – resulting in potentially large savings on training, implementation, and management costs.

Pexip Infinity Fusion is certified for use with Skype for Business Server starting from version 15.1, which is available now worldwide. For more information, please visit www.pexip.com

About Pexip

Founded in 2012, Pexip enables enterprises and organizations to provide video-based communications and collaboration tools to all employees.

The company’s Infinity scalable software meeting platform enables seamless collaboration across traditionally incompatible video and audio technologies such as legacy videoconferencing, Microsoft Skype for Business, and WebRTC. It also provides industry-leading user scalability for large organizations, and can be deployed in an organization’s data center, or in a private or public cloud such as Microsoft Azure or Amazon Web Services. It can also be deployed in any hybrid combination.

Pexip software is used by several Fortune 500 companies across a variety of industries. Customers include Vodafone, Western Union, Statoil, Arup, and others leading in their fields. The technology powers a large number of the world’s Videoconferencing as a Service (VCaaS) providers. The company was named Global Video Conferencing Technology Innovation Award winner by renowned analysts Frost & Sullivan in 2016.

Pexip is represented on all five continents, and has offices in Oslo, London, Sydney, and New York.

President Donald Trump introduces VA Video Connect

Pexip Infinity fundamental to the VA’s new Telehealth Service

In an August 3 White House announcement, President Donald J. Trump, together with Secretary of Veterans Affairs, David Shulkin, introduced the department’s new Teleheath Service for its US veterans client base.

The service, VVS and VA Video Connect, enables veterans to connect with their health care providers through secure and private video sessions using a new VA application. The service uses Pexip Infinity as its video platform, and asks users to download the Pexip Infinity Connect Mobile Application to their device.

Here is a short description on what the service provides, and how it will assist hundreds of thousands of users across the USA:

For more information the VVS, and the VA Video Connect, click here.

Pexip receives 2017 Global Presence Alliance Award

Second-time recognition by world-wide industry alliance

The Global Presence Alliance (GPA) is a group of around 30 organizations worldwide that work towards the same goal – that of helping customers have a single global source for all audio, video and unified communications solutions. One of the benefits is consistent and standardized services through tight partnerships.

Pexip CEO Åsmund O. Fodstad with the 2017 GPA Global Excellence Award

According to the GPA, the annual Global Excellence Awards are rewarded to “leading manufacturers and vendors who show the highest level of commitment to delivering a superior experience worldwide.”

The award is the result of a survey sent to executives, sales, and engineering teams from all member organizations, where vendors are rated in five categories:

  • product innovation
  • technical support
  • sales and marketing programs
  • commercial flexibility
  • commitment to global deployment and support programs

We are extremely proud to receive the 2017 award alongside industry leaders such as Microsoft, Samsung, NEC, Crestron, Biamp, and others.

Pexip also received the award in 2015.

2017 Global Excellence Award winners

More about the Global Presence Alliance

Click here to read more about the Global Presence Alliance.

Pexip at Microsoft Ignite 2017

Join us at Microsoft Ignite in September and understand why Pexip Infinity Fusion has been certified as a video interoperability gateway for Skype for Business.

What to expect from Pexip at Ignite 2017

  • Understand the industry-leading Pexip interoperability gateway for Skype for Business
  • Meet with our team of solutions architects and engineers to understand how Pexip Infinity Fusion can fit into your organization’s infrastructure
  • See how you can extend the native Skype for Business experience to VTC via Infinity Fusion
  • See how you can deploy Pexip Infinity Fusion on-premises, or in Azure cloud, in a matter of minutes
  • Experience how Pexip uniquely preserves and protects each individual’s native user experience and workflow

When and where

Where: Booth # 1001, Orange County Convention Center, Orlando, FL
When: September 25 – 29 2017

Book time with Pexip

Book a meeting and make sure you get to understand how Pexip benefits the enterprise, and addresses real-life communications challenges.

SfB Broadcast – Episode 49: 3 ways to bring your VTC into a modern meeting

Latest Skype Broadcast features Pexip

Episode 49 of Microsoft’s popular Skype for Business Broadcast featured Pexip’s VP of Strategic Alliances, Eddie Clifton. Meeting up with Microsoft Skype for Business Sr. Product Marketing Manager Delanda Coleman, the two had a great conversation about how to bring your existing VTC into modern meetings.

You can watch the 40-minute show here:

As the conversation emerges, Clifton and Coleman dicuss the ever-present importance of system interoperabilityscalability and user experience, and outline some of the challenges met by enterprises.

In addition, the conversation covers the three most common ways to add existing videoconferencing users to Skype meetings:

  • Joining a scheduled Skype meeting
  • Making an ad-hoc point-to-point call in either direction
  • Escalating a conversation by dragging and dropping a VTC user from the Contacts list into a call

Ending with Q&A

As the SfB Broadcast is a live event, and broadcast from Microsoft’s Redmond campus, it ends with a Q&A session answering questions that have been asked during the show, covering such topics as pricing and licensing models, Outlook scheduling, if one needs to use plugins, and much more.

Pexip Infinity V16 available

Adds Google Cloud Platform support and many other features

Pexip Infinity 16 adds a whole host of all-new features, as well as numerous functionality updates and improvements. You can download Infinity 16 today.

Go straight to download

Pexip Infinity 16 adds support for deploying Pexip Infinity to the Google Cloud Platform.

New features in version 16

Some of the new features in Infinity 16 include:

Full support for Edge Nodes: Proxying Edge Nodes that were featured as a technology preview in Infinity 15 are now fully implemented.

Read more about Proxying Edge Nodes

Support for Google Cloud Platform: You can now deploy and run Pexip Infinity entirely in the Google Cloud Platform.

Break-in resistance security protection: Two new security features provide further resistance against malicious attempts to break into Pexip Infinity.

Support for multiple Exchange Servers: Companies can now configure multiple Exchange servers for their VMR scheduling services.

Lots of user experience enhancements: In-call user management and administration enhancements.

Click here to read about all the new features and additions to Infinity 16.

How to get upgraded?

To download the upgrade and get going with your own platform, visit pexip.com/download.

MVP Ståle Hansen to provide private workshops at Microsoft Ignite

Office Servers and Services MVP to offer technical integration assessment workshops at September event

Ståle Hansen, Microsoft Office Servers and Services MVP, will offer scheduled and private micro workshops at the Pexip booth at Microsoft Ignite.

Hansen, an MVP since 2011, and with special expertise in office communications and Microsoft Skype for Business integrations and deployment, will be available at the Pexip booth during Microsoft Ignite. He will be present on both Monday and Tuesday, as well as by special appointment.

Click here to apply for an appointment with Ståle Hansen

During his sessions, Hansen will be able to discuss both deeply technical integration challenges as well as UC architecture and infrastructure from an objective standpoint. Customers are encouraged to apply for appointments, and bring with them their own challenges and questions, so discussions can be productive and individual.

When and where

When: Monday, Tuesday 25-26 September, 3-5 PM, or by appointment
Where: Pexip Booth 1001, Microsoft Ignite 2017

Request a private appointment with Hansen here.

More about MVP Ståle Hansen

See Hansen’s MVP profile on microsoft.com (requires login)
About Ståle Hansen on LinkedIn
Follow Ståle Hansen on Twitter

Pexip at Atea IT Expo 2017

Returning to Denmark’s most important IT event

After last year’s successful Atea IT Expo, Pexip has set course towards the event once again. We will be present in both Aarhus and Ballerup.

Last year’s event was a complete success.

What to see from Pexip at IT Expo

Atea IT Expo has a clearly defined profile with five focus areas: Public, Clients & Network, Visuals & Network, Infrastructure, and Security.

Pexip fits naturally in the Visuals & Network section. Atea delivers market-leading visual collaboration solutions, and Pexip naturally ties these together.

Come see how our software ties Skype for Business, videoconferencing, and WebRTC together in a natural and seamless fashion, so that users can spend more time working and less time fiddling with technology.

Where and when

Atea Aarhus: 3-4 October
Atea Ballerup 10 October

More information, registration and attending

Click here to see more information or to register