Personal and direct support every step of the way
Get exceptional support every time, delivered by experienced people that understand your needs.
Simple & powerful support services
Designed to help you move fast and get the answers you need when and how you need them.
Professional Services
One-time or project-related services for architecture design, installation, configuration, and activation, supporting ideation to production deployment.
Direct Support
24/7 technical support including troubleshooting, service restorations, best practice guidance, and expert escalation for efficient issue resolution.
Premium Care
Ongoing customer engagement with direct support, professional services, and system optimization for continuous improvement and success management.
No matter your requirements, we have a package that fits
- Features Professional Services Direct Support Premium Care
- 24/ global continuous support ✓ ✓
- Best practice advice & guidance ✓ ✓
- Direct access to top-tier support ✓ ✓
- Rapid response times ✓ ✓
- Assisted software updates ✓ ✓
- Knowledge base & online resources ✓ ✓
- Architecture design & review ✓ ✓
- Deployment & adoption services ✓ ✓
- Administrator training ✓ ✓
- Onboarding ✓
- End user training ✓
- Solution optimization ✓
- Customization support ✓
- Ongoing engineering engagement ✓
- Customer success management ✓
- Technical account management ✓
The numbers speak for themselves
99.9% customer satisfaction score
That's only one complaint in 2024 – and that was for pointing out they hadn't purchased direct support.
6 minutes average response time
That's even when our SLA guarantees you'll get a response within 60 minutes*.
16 years average industry experience
That’s a team with a five-year average tenure, making them well-versed in all things Pexip.
Hear it from our fans
"It is incredibly refreshing to have prompt knowledgeable support from the initial point of contact. I have worked on many support cases with [other vendors] and they are often painful and take a long time to have a competent or understanding engineer on the case."
Global investment management organization
“I am very happy with help provided – I wish I could have the same PERFECT level of customer service from the other vendors.”
Multinational food-products corporation
"After months of testing solutions between us and the developers, [the support engineer] has shown once again to be a responsible support agent with a big heart. Always trying to get things done right."
Visual communications service provider