Support
Personal and direct support every step of the way
Get exceptional support every time, delivered by experienced people that understand your needs.
Simple & powerful support services
Designed to help customers move fast
and get the answers they need when and how they need them.
Professional Services
- Architecture design & review
- Integration planning
- Best practice recommendations
Direct Support
- 24/7 help desk with guaranteed response times
- Escalate to engineering experts
Premium Care
- Deployment assistance
- Custom integrations
- Proactive monitoring
- Training & enablement
No matter your requirements, we have a package that fits
- Features Professional Services Direct Support Premium Care
- Knowledge base & online resources ✓ ✓ ✓
- Technical support ✓ ✓
- Assisted software updates ✓ ✓
- Architecture design & review ✓ ✓
- Deployment & adoption services ✓ ✓
- Administrator training ✓ ✓
- End user training ✓
- Solution optimization ✓
- Customization support ✓
- Ongoing engineering engagement ✓
- Dedicated Customer Success management ✓
- Dedicated Technical Account management ✓
Disclaimer: Subject to contract agreement.
The numbers speak for themselves
99.9% customer satisfaction score
That's only one compaint in 2024 – and that was for pointing out they hadn't purchased direct support.
6 minutes average response time
That's even when our SLA guarantees you'll get a response within 60 minutes*.
16 year's average industry experience
That's a team with an average of 5 years in Pexip.
Hear it from our fans
"It is incredibly refreshing to have prompt knowledgeable support from the initial point of contact. I have worked on many support cases with [other vendors] and they are often painful and take a long time to have a competent or understanding engineer on the case."
Global investment management organization
“I am very happy with help provided – I wish I could have the same PERFECT level of customer service from the other vendors.”
Multinational food-products corporation
"After months of testing solutions between us and the developers, [the support engineer] has shown once again to be a responsible support agent with a big heart. Always trying to get things done right."
Visual communications service provider