Article Oct 25, 2024 6 min read

A step-by-step guide to join Teams Meetings from Zoom Rooms using Pexip Connect

Marius Nilsen

Oct 25, 2024 6 min read

Marius Nilsen

Pexip offers a high-quality alternative to Direct Guest Join in partnership with Zoom

Pexip and Zoom have partnered to improve the user experience when joining Teams meetings from Zoom Rooms.

A user-friendly alternative for Direct Guest Join

Provides a fast and reliable join experience, even when joining as a guest
Solves common user experience issues, ensuring the meetings work as expected
Allows easy tenant-wide enablement with minimal user distraction and experience changes

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Tip: if you receive numerous complaints from end-users when they try to join Teams meetings from Zoom rooms, this is the solution you have been looking for.

The Pexip + Zoom integration provides an alternative to Direct Guest Join with enhanced functionality. Our co-developed capabilities will finally enable you to:

Easily join Teams meetings: Tap the "Join" button, like you do with all other meetings, from the Zoom Room. Or use the Meeting ID and passcode if you haven't booked the room in advance.

Enable dual-screen support: Enjoy engaging meetings with AI-powered participants and content display that takes full advantage of dual-screen systems.

Utilize in-room content sharing: Simply share content using the in-room HDMI cable or use Zoom wireless sharing where available. It’s as easy as that.

Pexip Connect for Zoom Rooms works with all Windows, Mac, and Android Appliance Zoom Rooms systems that run Zoom Rooms software 6 or newer.

Zoom-rooms-devices-joining-Teams-Meetings

See the full Pexip Connect for Zoom Rooms product page

Who is Pexip and how can we outperform Direct Guest Join?

Pexip is a long-time industry leader in video meetings and interoperability. Historically, we focused on improving the experience between SIP devices and video meeting platforms. Now, we are expanding our solutions to support the next generation of meeting room devices, including Zoom and Teams Rooms.

Pexip works closely with technology giants, like Microsoft and Zoom, to enable their technologies to work together. Pexip has been a Microsoft-certified partner since 2016. This means customers get fully supported, up-to-date solutions from all parties.

The strong relationship with Microsoft and Zoom has allowed Pexip to create a unique interoperability solution between both providers' meeting software and room devices.

This has resulted in the Pexip Connect for Zoom Rooms product, delivered via native integration and enabled directly for the Zoom Admin portal.

And best of all, end-users don't have to do anything differently! All the magic happens in the background. Set up and get going in minutes right from the Zoom admin portal. No app or downloads are needed.

Demo: Comparing Direct Guest join and Pexip Connect for Zoom Rooms

Enable Pexip Connect for Zoom Rooms in three steps

1. Login into Zoom admin portal and navigate to:

Admin Settings ➡️ Room Management ➡️ Zoom Rooms ➡️ Account Settings ➡️ Meetings

2. Scroll to Microsoft Teams:

Check the following:
- Support Joining Microsoft Teams Meetings
- Support Microsoft Teams SIP (Cloud Video Interop, CVI) connectivity on Zoom Rooms
- Enable Pexip Cloud Video interoperability (CVI) “SIP Guest Join”
Enter your Pexip Customer ID
Use the up and down carets to shift “Use SIP or Pexip CVI to connect (if available) to the top, i.e. first priority as shown

3. Click the lock icon, to make this setting mandatory for all Zoom Rooms you are editing, and then click Lock to confirm.

Notes:

This change can be applied Globally as shown above or per device. Pexip recommends applying this Globally, so all Zoom Rooms provide a uniform experience, also please note that Pexip Connect for Zoom Rooms licensing is enterprise wide for all Zoom Rooms independent of it being enabled globally.
Hovering your mouse over the [V] will provide information on the Zoom Rooms software version requirements.

How to get your Pexip Customer ID

Customers who have purchased Pexip Connect for Zoom Rooms licensing

Register to obtain your Pexip Customer ID: here
Please fill in the form after purchasing your Pexip Connect for Zoom licensing and we will email your customer ID needed to complete the configuration in the Zoom portal. Partners, please use this form to request customer IDs on behalf of your customers.

New to Pexip and want to trial Pexip Connect for Zoom Rooms for free

Trouble shooting

When trying to make a call from your Zoom Room into a Teams meeting invite and you receive the following error message, you have invalid Pexip Customer ID, please check with your Pexip reseller.