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Poly CloudConnect replaces RealConnect

The Poly RealConnect CVI service for SIP/H.323 devices has been discontinued.

Welcome to Poly CloudConnect – the next generation of CVI service, powered by Pexip and certified by Microsoft. 

Get updated licenses

Instantly get modern Teams-like experiences on your Poly devices

Give users a great experience

Poly CloudConnect instantly rewards users with a modern Teams-like experience on every SIP/H323 device. Benefit from the Teams-like layout, notifications, and improved meeting interaction.

 

Everything is centrally managed. No changes are needed on video systems or for users.

Zoom-Rooms-to-Teams-meetings

A seamless migration path
in 3 simple steps

1. Purchase

Get your update licensing for Poly CloudConnect CVI

2. Configure

Complete the simple technical configuration steps

3. Migrate

Migrate existing meetings using Microsoft’s meeting migration tool

Modernize your meetings

Poly CloudConnect is powered by Pexip Connect.
How to migrate from Poly to Pexip.

Make it your own

Customize the solution to meet your needs, from the welcome screen to the domain address.

Manage everything

Get full control over the platform with robust analytics and monitoring.
Customization
Control Center

Get more with Poly CloudConnect

Poly RealConnect
Poly CloudConnect
Microsoft Teams Cloud Video Interop (CVI)
Lobby bypass
SIP Guest Join
One-Touch Join for any meeting
Teams-like layout on endpoints
Endpoint registration
Bring your own carrier
Custom domain
Branded welcome screen
Teams Room direct calling

Why Poly chose Pexip

hub-1

Interoperable

Use any video conferencing device to join any meeting.

front_hand

Flexible

An always-up-to date and customizable platform.

encrypted

Trusted

Certified, compliant, and secure-by-design platform for every need.

How to migrate to CloudConnect?

Migration from RealConnect to CloudConnect powered by Pexip requires no direct changes be made on users’ computers. It can easily be conducted by an administrator at their own pace.

How to migrate from Poly to Pexip
Poly_Studio X52_TC10 square

How to migrate to CloudConnect

Upgrade now and with no risks.
How to migrate

Frequently asked questions

What you need to know about the migration.

Which Poly products are end of life?

Poly is no longer onboarding customers for its CVI service named RealConnect, which is now in maintenance-only mode. The new service is now powered by Pexip under the name CloudConnect.

 

Poly customers can keep using their Poly personal and in-room devices. However, RealConnect customers will need to migrate to CloudConnect for their meeting interoperability and infrastructure needs moving forward.

 

Support and service agreements will still remain with Poly.

How much time does it take to transition?

The migration process is simple and easy to follow. In fact, meeting migrations for large companies — with 100,000+ end users — have been successfully completed over the course of a single weekend.

What about my existing meetings?

Using Microsoft Meeting Migration Service (MMMS) makes it easy. As you migrate to Pexip, you run the MMMS to automatically transfer all your existing and planned meetings​.
​
Users’ calendars, rooms' calendars, and joining capabilities like One-Touch Join are automatically updated​.

What about my diagnostics and analytics?

Pexip Control Center (PCC) provides live and historical analytics so you can immediately see issues and troubleshoot on the spot.

You can also use Enhanced Room Management if you have endpoints registered to Pexip.

Can I carry over my current address book contacts?

Poly CloudConnect has its own provisioning and phonebook stack. For endpoint migrations, customers will be able to attain a searchable and dialable phonebook from endpoints. However, this will require a manual endpoint migration and replication process. Pexip has some tools to handle some of this work in bulk, but there is no automated self-service tool for handling the migration.

Do I need to train my employees?

No need to retrain employees. Your users will send and receive meeting invites the same way they always have, and invites can even use your organization’s domain as the calling domain rather than m.poly.com for a more tailored experience.

Users will also join meetings exactly the same way – using the green "Join" button or dialing in from the endpoint.

Your users will immediately recognize the Teams-like layout on their video system, complete with familiar notifications and colors.

Will it work with all my endpoints?

CloudConnect powered by Pexip will work seamlessly with SIP and H323 endpoints of all makes and models​.

Pexip can also enable One-Touch Join for any meeting across supported Poly and Cisco devices.

What resources will I need?

Poly CloudConnect is a simple and straightforward solution for those who want cloud-based interoperability or infrastructure. Here are the types of resources you will need to be involved. 

  • UC / VTC Administrator 
  • DNS Admin  
  • Firewall Admin 
  • O365 Global Admin (Microsoft Teams Interop) 
  • Exchange Admin (One-Touch-Join) 
  • Google Admin (Google Meet Interop

How do I get started?

Contact Pexip using the form at the bottom of the page to get started today.  Or learn more about migrating from Poly to Pexip.

Protect your Poly investments

Keep your Poly video systems. Give users a modern, certified, and trusted meeting experience. Continue your business relationship with HP Poly. Powered by Pexip.

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